Support
E-mail us.
There is no form and no ticket system. A person reads every message — usually the one who wrote the code.
- support@finerthings.software — anything about a product: a bug, a question, something you wish it did.
- sales@finerthings.software — buying for a team or a company, invoices, reselling.
- hello@finerthings.software — anything else.
- security@finerthings.software — vulnerability reports; see the security policy.
- privacy@finerthings.software — data-protection requests; see the privacy policy.
What to include
For a bug in Finer Screenshot: your macOS version (Apple menu → About This Mac), the app version (select Finer Screenshot in your Applications folder and press ⌘I), and what you did just before it went wrong. A screenshot of the problem helps — you have the tool for it.
Where your files are
Finer Screenshot writes captures only where you save or copy them. For crash recovery it also keeps the last ten captures locally under ~/Library/Application Support/dev.finer.screenshot/; they roll off on their own, and you can delete the folder at any time.
Response times
We aim to answer within two business days. Security reports are acknowledged within three.